Email Us
For detailed inquiries, documentation, quotes, and anything that needs an attachment.
Email addresses
- [email protected], pre-sales inquiries, pricing, demo requests
- [email protected], existing-customer support, bug reports, feature requests
- [email protected], technical deep-dives, architecture questions, integration support
- [email protected], security reports (24-hour acknowledgement)
- [email protected], invoicing, payment issues
Response times
- Sales: within 4 business hours
- Support Starter: 24 hours
- Support Pro+: 4 hours
- Support Enterprise: 1 hour
- Security: 24 hours (or less for critical)
What to include
For support tickets, include:
- Your account / tenant name
- Description of issue + expected vs actual behavior
- Steps to reproduce
- Screenshots or video
- Error messages (exact text)
- When it started (date/time)
- Browser + OS (for UI issues)
For sales / quotes, include:
- Company name + country
- MLM plan structure (or your plan document)
- Expected launch date
- Rough member count at launch + 12-month growth
- Must-have integrations (payment gateways, SMS, CRM)
- Deployment preference (SaaS / self-hosted / white-label)
Confidentiality
All emails treated confidentially. Mutual NDAs can be signed before substantive discussions.