Built-in Ticket System
A complete support ticket system for your members, they raise issues, your team resolves. No need for a separate Zendesk / Freshdesk account.
Member experience
- Raise a ticket from the member dashboard or mobile app
- Attach images, screenshots, documents
- Real-time status updates (Open → In Progress → Resolved → Closed)
- Email + push notifications on reply
- Ticket history visible to the member
Admin experience
- Ticket inbox per admin / team
- Priority tags (Low, Medium, High, Urgent)
- Category tags (Payment, Commission, KYC, Tech, Other)
- Canned responses for common issues
- Bulk assign, reassign, close
- Ticket metrics: response time, resolution time, backlog
Integrations
- SMS / WhatsApp alerts to admins for Urgent tickets
- Email-to-ticket: [email protected] forwards auto-create tickets
- Export tickets as CSV for reporting
- Webhook on new ticket, reply, resolution, pipe into Slack / Telegram
Best for
Replacing your spreadsheet-based support, or avoiding the monthly cost of a standalone help desk SaaS.